The Entertainer

The Entertainer relaunches flagship store with exciting new LED system


Following a period of notable growth, The Entertainer has consolidated its position as the fastest growing multichannel toy retailer in the UK. With year on year profits on the rise by a staggering 37%, the company has stepped up investment into updating its existing stores expanding into new territories.

To mark this latest wave of success, The Entertainer allocated a substantial budget of £700,000 to refurbish its flagship store in London’s Westfield Shopping Centre, in Shepherd’s Bush. Far exceeding its typical quota for lighting refits, the company was eager to make a bold statement with the relaunch of this particular store, reaffirming its core values and its place as one of the leading toy retailers in the UK.

Founder and Managing Director, Gary Grant, comments on the store’s reopening: “It is our ambition that this store becomes not just an engaging place to shop, but an exciting place for children to play too. It is The Entertainer store of the future and puts fun at the heart of the toy shopping experience, whilst supporting our vision of every childhood filled with wonder.”

The role of lighting in retail cannot be understated. Lighting sets the tone, the scene, it guides, it attracts, stimulates and delights – Getting the design to fit the brand, to work for your business, to influence sales, and make a lasting impression takes close collaboration with all parties involved and attention to detail. Dexretail has maintained a long and successful dialogue with staff at The Entertainer and have been the company’s sole lighting manufacturer of choice since crossing paths.

So far, the company has entrusted Dexretail with providing the lighting for 25 stores in the UK and 1 in Kazakhstan with 20 more new stores contracted per year internationally. For its global flagship store, Dextra’s team worked closely with store designers, electrical contractors, visual merchandisers and other contractors for a year to ensure that everything from design to commissioning was to fulfil The Entertainer’s vision.

“They were looking for something unique, fun, engaging and exciting, something Mr Grant described as an “immersive experience for children”


The Entertainer aimed to make a big splash with the relaunch of its 4500 sq ft flagship store. They were looking for something unique, fun, engaging and exciting, something Mr Grant described as an “immersive experience for children:”

With an extensive range of customisable products, access to LEDextra’s specialised high-quality components and dedicated assembly lines, the expertise of in-house designers and vast manufacturing capabilities at its disposal, Dexretail were able to turn an ambitious, yet unformed idea, into a memorable display of what cutting-edge LED technology can offer.

Unlike the lighting upgrades for their other stores, there were very few design restrictions for this highly bespoke lighting refit. From September 2016, when ideas first began to flow on the drawing board, concepts collided – fusing the futuristic with the traditional, the innovative with the tried-and-tested. Here lighting was to be as much a feature; an attraction as it was to serve as…well, lighting! Complying to all relevant guidelines for retail outlets and safety regulations.

The challenge was to manufacture and source products aimed to bring these ideas to life. Without fail, by December that year, Dexretail were able to present a proposal, accompanied by the respective product samples, that was met with unanimous approval and enthusiasm.

From a more practical viewpoint, luminaires were to guide customers effectively throughout the store and highlight toys on display in a clear and appealing manner. Light levels were to be visually comfortable and a balance between general and accent lighting was to be achieved throughout the premises without causing glare, excessive light levels or interference with other interactive technology.

In addition to making a statement about the growth of the company and strengthening its brand identity, the installation would also need to demonstrate a commitment to sustainability; selecting eco-friendly LED products which would also be easy and cost-effective to run in the long-term.

The majority of Dexretail’s LED products featured in this project, are manufactured with the latest LM80-verified Lumileds LED offering 90% lumen maintenance for the first 60,000 hours of operation. This means that in addition to offering a 70% typical reduction in energy usage compared to fluorescent or HID alternatives, the upgraded installation will be be far more cost-effective to maintain, as rapidly depreciating or failed lamps will no longer need to be replaced on a regular basis.